MKLC Training Policies

Introduction

MKLC is committed to conducting its business in an honest, ethical and transparent manner.

In accordance with the guidance accompanying The Bribery Act 2010, MKLC has published this policy with the intention of informing all MKLC staff, partners and third parties of MKLC’s commitment to upholding these principles, and what standards it expects of those acting on its behalf.

MKLC Internal Responsibility

The Principal is responsible for ensuring that this policy complies with our ethical commitments and that MKLC’s actions and activities are in line with the contents of this policy.

Definition

For the purposes of this policy, MKLC has adopted the definition used by The Bribery Act 2010, defining bribery generally as giving someone a financial or other advantage to encourage that person to perform their functions or activities improperly or to reward that person for having already done so.

Commitments

MKLC has no tolerance of bribery or corruption in any form and is committed to ensuring no such instances occur, accepting that it is not only illegal, but contrary to MKLC’s fundamental values as an organisation. MKLC considers the elimination of bribery and corruption as vital to ensuring trust in our own organisation and public confidence in qualifications in general. It is of paramount importance that we comply with the contents of this policy.

All MKLC Staff Members

MKLC staff members (including third parties acting on behalf of MKLC) must not accept any gift that could be perceived to influence any decision or activity which is part of their employment functions. If there is any doubt as to whether a particular circumstance presents such a risk, in protection of the individual and the business, a member of the Leadership Team must be made aware of the details of the gift.

Receiving Gifts

A gift may be retained by the recipient only if it satisfies all of the following criteria:

• It is not cash or a cash equivalent (such as gift certificates or vouchers);

• It is of a value of less than £25

• It is not made with the intention of influencing a decision, or to give a reward for having done so

• It is given openly, not secretly;

• It is appropriate in the circumstances, for example the giving of small gifts at Christmas.

MKLC accepts that there may be exceptional circumstances where refusing a gift will cause significant offence or embarrassment. In such instances the gift may be accepted and subsequently shared amongst MKLC staff or donated to a charity of the company’s choice to be administered by the Leadership Team.

The Gifts and Hospitality Register

The Leadership Team will administer and maintain a Gifts and Hospitality Register which documents all gifts and hospitality received by or offered to MKLC staff and third parties acting on its behalf. All MKLC staff and third parties acting on its behalf must inform a member of the Leadership Team whenever they accept or are offered a gift or hospitality. The Gifts and Hospitality Register will be regularly reviewed by the Leadership Team.

Hospitality

This policy does not prohibit normal and appropriate hospitality for the purpose of establishing, maintaining or improving business relationships or MKLC’s reputation or image. For the purposes of this policy, Hospitality is defined as any form of accommodation, entertainment or reception that is more than an incidental kind, such as a beverage or light refreshment provided for an employee of MKLC (including third parties acting as a representative of MKLC). As with a gift of any kind, it is vital that the hospitality not be offered or given with the intention of inducing the person to perform a relevant function improperly, and if there is any doubt as to whether a particular circumstance presents such a risk, in protection of the individual and the business, a member of the Leadership Team must be made aware of the details of the hospitality offered. Investigation into suspected bribery and corruption Any suspected act of bribery and corruption reported to MKLC will be investigated as an act of malpractice in line with our Malpractice and Maladministration Policy, within which documented guidance on our investigation processes can be found.

MKLC is committed to providing a safe, inclusive, respectful and supportive learning environment for all learners, tutors, assessors, staff and visitors. Bullying, harassment, intimidation or any behaviour intended to cause distress or disadvantage to another person will not be tolerated in any aspect of our provision, including online learning, virtual classrooms, email, messaging platforms, discussion forums and social media where it relates to MKLC activities.

We expect all learners and staff to treat one another with courtesy, professionalism and respect. Positive behaviour, including valuing diversity, supporting others, communicating appropriately and challenging unacceptable behaviour, is expected from everyone involved with MKLC.

Bullying may take many forms, including physical, verbal, emotional, psychological or cyberbullying. Cyberbullying includes inappropriate or abusive behaviour through email, text messages, online learning platforms, video conferencing, instant messaging, social media or any other digital communication. Bullying may involve offensive comments, threats, intimidation, humiliation, exclusion, spreading rumours, or any conduct that undermines another person's dignity or wellbeing.

Bullying related to a person's protected characteristics, including age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation, is particularly serious and may also constitute unlawful discrimination under the Equality Act 2010.

Any allegation of bullying will be taken seriously and investigated promptly, fairly and confidentially where possible. Outcomes will be proportionate to the circumstances and will take account of the nature and severity of the behaviour, any previous incidents, and the impact on those affected.

Where bullying is substantiated, MKLC may take disciplinary action in accordance with its

learner or staff procedures. For learners, this may include formal warnings, removal from

online sessions, suspension from learning activities or, in serious or repeated cases,

withdrawal from the course. MKLC will also take appropriate steps to support anyone

affected by bullying and to prevent further incidents from occurring.

This policy sets out the procedure for learners who wish to appeal against an assessment decision or another academic decision made by the centre. It aims to ensure that all appeals are handled fairly, consistently, transparently and within appropriate timescales.

The appeals process enables learners to request a review where they believe that an assessment decision, internal quality assurance (IQA) decision or academic process has not been applied correctly.

This policy applies to all learners enrolled on courses delivered by the centre.

Scope

This policy applies to appeals relating to:

• Assessment decisions.

• Internal quality assurance (IQA) decisions.

• Recognition of Prior Learning (RPL) decisions.

• Decisions regarding reasonable adjustments or special consideration.

• Decisions relating to progression, achievement or certification where these are based upon assessment outcomes.

This policy does not apply to:

• Complaints about customer service, staff conduct or administration (these are covered under the Complaints Policy).

• Allegations of malpractice or maladministration (covered under the Malpractice and Maladministration Policy).

Informal Resolution

Before submitting a formal appeal, learners are encouraged to discuss the matter with their assessor.

Many issues can be resolved through clarification of assessment decisions, feedback or additional explanation.

Where the matter cannot be resolved informally, the learner may submit a formal appeal.

Formal Appeals Procedure

Stage 1 – Submission of Appeal

The learner should submit their appeal in writing within 10 working days of receiving the assessment decision.

The appeal should include:

• learner's name;

• course or qualification;

• unit or assessment concerned;

• date of assessment;

• details of the decision being appealed;

• reasons for the appeal;

• any supporting evidence.

Appeals should be submitted to the office

Stage 2 – Acknowledgement

The centre will acknowledge receipt of the appeal within 5 working days.

Stage 3 – Investigation

An impartial member of staff who was not involved in the original decision will investigate the appeal wherever possible.

The investigation may include:

• reviewing assessment decisions;

• reviewing learner evidence;

• reviewing assessment records;

• interviewing relevant staff;

• meeting with the learner where appropriate;

• reviewing awarding organisation requirements.

Stage 4 – Outcome

A written outcome will normally be issued within 15 working days of acknowledging the appeal.

The outcome may include:

• upholding the original decision;

• amending the assessment decision;

• arranging reassessment where appropriate;

• undertaking additional assessment or quality assurance activity;

• implementing recommendations to improve assessment practice.

Where additional time is required, the learner will be informed of the reasons and provided with a revised timescale.

Final Internal Appeal

If the learner remains dissatisfied with the outcome, they may request a final internal review within 10 working days of receiving the written outcome.

The final review will normally be undertaken by a senior manager who has had no previous involvement in the appeal.

The learner will receive the final internal decision in writing.

Awarding Organisation Appeals

Where the qualification is regulated by an awarding organisation, learners who remain dissatisfied after completing the centre's internal appeals procedure may have the right to request that the awarding organisation reviews whether the centre has followed its published procedures correctly.

The centre will provide details of the relevant awarding organisation's appeals process upon request.

Representation

Learners may be accompanied at any formal meeting by:

• a friend;

• a colleague;

• a family member; or

• another appropriate representative.

The representative may support the learner but may not answer questions on the learner's behalf unless agreed by the chair of the meeting.

Confidentiality

All appeals will be handled confidentially.

Information will only be shared with individuals directly involved in investigating and resolving the appeal, or where disclosure is required by law or by the relevant awarding organisation.

Records will be stored securely in accordance with the centre's Data Protection Policy.

Records

The centre will maintain records of:

• appeals received;

• investigations undertaken;

• evidence considered;

• outcomes reached; and

• actions implemented.

Records will be retained in accordance with the centre's document retention procedures and awarding organisation requirements.

Continuous Improvement

Appeals will be reviewed periodically to identify recurring issues or trends.

Where appropriate, findings from appeals will be used to improve:

• assessment practice;

• internal quality assurance;

• learner guidance;

• staff development; and

• centre procedures.

Introduction

MKLC is committed to leveraging artificial intelligence (AI) responsibly and ethically to enhance online training and learning experiences. This policy outlines the principles and guidelines for AI use within MKLC to ensure transparency, fairness, and integrity in our educational offerings.

Scope

This policy applies to all AI tools and technologies used by MKLC, including, but not limited to, content generation, learner support, learning management systems (LMS), assessments, and administrative processes.

Purpose

This policy aims to:

• Provide clear guidelines on the responsible use of AI in training programs.

• Ensure AI applications align with educational objectives.

• Maintain academic integrity and uphold ethical standards.

• Protect user privacy and data security.

AI Use in Training

MKLC may utilise AI for various purposes, including but not limited to:

• Personalised learning experiences and recommendations based on learner performance, preferences, and learning styles.

• Analyse learner progress, provide feedback and recommend relevant learning resources.

• Virtual assistants and chatbots for learner support.

• Content generation and summarisation

• Enhance course content with automated tools for real-time translation, transcription, or summarisation.

AI in Assessments

• AI may assist in generating and grading assessments, but final evaluation decisions will always involve human oversight.

• MKLC will take measures to prevent academic misconduct through AI-powered proctoring, ensuring fair evaluation for all learners.

Accessibility and Inclusivity

• AI tools will be designed to enhance accessibility for learners with disabilities.

AI and Academic Integrity

To maintain academic standards, MKLC:

• Prohibits the misuse of AI in assignments and assessments where original work is required.

• Encourages learners to use AI responsibly as a learning aid rather than a substitute for critical thinking.

• May implement AI detection tools to ensure learner compliance with academic integrity policies.

Ethical Considerations

MKLC upholds ethical AI use by adhering to the following principles:

• Transparency: Informing when AI is used in course materials, assessments, or interactions.

• Fairness: Avoiding biases in AI-driven decision-making and ensuring equal access to learning resources.

• Accountability: Human oversight of AI tools to prevent unintended consequences.

• Privacy and Security: Compliance with data protection regulations to safeguard user information.

Data Protection and Privacy

MKLC ensures that AI systems comply with applicable data protection laws, including GDPR. This includes:

• Collecting only necessary data for AI functionalities.

• Ensuring anonymisation and encryption of personal data where applicable.

• Providing learners with control over their data and AI interactions.

Learner Consent and Control

Learners will be informed when AI is being used, and they can opt out of non-essential AI tools or services.

Transparency and Accountability

• MKLC will provide clear explanations of how AI technologies impact learning processes and outcomes.

• Human oversight will be maintained over key decisions, such as grading, assessments, and learner interventions.

• AI technologies will be regularly reviewed for fairness, accuracy, and efficiency.

Continuous Review and Improvement

MKLC will regularly review its AI practices and update this policy as needed to reflect technological advancements and evolving educational needs. Feedback from learners, educators, and stakeholders will be considered in policy revisions.

• MKLC will stay informed of the latest advancements in AI and continuously improve its systems to enhance educational delivery.

• AI technologies will be regularly updated to reflect the best practices in online education and emerging ethical standards.

Contact and Compliance

For any concerns or inquiries regarding AI use within MKLC, learners and educators can contact info@mklc.co.uk. Any breaches of this policy may result in disciplinary action in line with MKLC’s terms of service.

All learners will undertake an appropriate initial assessment and, where relevant, skills assessment prior to enrolment or at the start of their programme. This enables MKLC to determine the suitability of the programme, identify any learning support needs, reasonable adjustments or additional support requirements, recognise prior learning and ensure learners are placed on the most appropriate course.

Assessment methods will be valid, reliable, fair and appropriate to the learning outcomes of each programme. They will enable learners to demonstrate the required knowledge, skills and behaviours at the appropriate level. Assessment criteria and methods will be clearly communicated to learners before assessment takes place, and timely formative and summative feedback will be provided to support learner progress.

Assessment records, decisions and learner progress will be securely maintained within MKLC's approved systems. Access will be restricted to authorised personnel, including Internal Quality Assurers, where required for sampling, monitoring, certification and quality assurance purposes.

Assessor and Internal Quality Assurer caseloads will be monitored to ensure that assessment, feedback, sampling and quality assurance can be carried out effectively and within agreed timescales. There will be regular standardisation activities throughout the year to promote consistent assessment decisions, share good practice and meet awarding organisation requirements. These activities may include formal standardisation meetings, peer discussions, moderation exercises or other quality assurance activities. The IQA will ensure that standards are maintained and that assessors are updated.

Assessors and Internal Quality Assurers will hold, or be working towards, appropriate assessor and quality assurance qualifications where required by the awarding organisation and will maintain occupational competence and continuing professional development.

Sampling will be carried out internally to ensure there is standardisation of assessment and that professional standards are being met. Assessment staff will be RAG rated by the following percentages:

• High Risk (Red): 100% of assessment decisions

• Medium Risk (Amber): 50% of assessment decisions

• Low Risk (Green): 20% of assessment decisions

All new assessors will initially be subject to 100% sampling of assessment decisions.

As assessors demonstrate competence and consistency, sampling will normally reduce to 20% for low-risk assessors. Where concerns arise, the IQA may increase sampling, including up to 100% of assessment decisions where necessary. The IQA will sample a range of assessors, learners and units and will maintain records of all sampling activities. Feedback will be provided to assessors following each sampling activity.

Learners are normally permitted a maximum of three assessment submissions for each assignment before further submissions are considered. The three-attempt limit is intended to account for situations such as an initial submission that cannot receive constructive feedback (e.g., where a submission cannot be assessed because it does not provide sufficient evidence, contains unauthorised use of artificial intelligence (AI), or otherwise prevents a valid assessment decision from being made). The second submission should be suitable for detailed feedback, with the third serving as the final opportunity for revision.

Tutors are normally expected to provide assessment decisions and feedback within seven calendar days (with reasonable flexibility during public holidays). Where necessary, the IQA or another suitably qualified assessor may undertake the assessment to ensure learners receive timely feedback.

Where learners require reasonable adjustments, these will be implemented in accordance with MKLC's Reasonable Adjustments Policy and awarding organisation requirements. Learners who disagree with an assessment decision have the right to appeal in accordance with MKLC's Assessment Appeals Policy. All assessment submissions must be the learner's own work and comply with MKLC's Academic Integrity and Malpractice Policy.

Purpose

MKLC is committed to providing a fair, transparent and accessible process for handling learner complaints. We encourage concerns to be raised as early as possible so they can be resolved informally wherever appropriate. Where this is not possible, learners have the right to make a formal complaint in accordance with this policy. The purpose of this policy is to ensure that complaints are managed fairly, consistently and promptly, with every opportunity given to resolve issues informally before progressing to the formal procedure. This policy applies to all learners enrolled on courses delivered by MKLC.

Scope

This policy applies to complaints relating to:

• Teaching, learning and learner support.

• Tutor or staff conduct.

• Customer service.

• Communication.

• Learning resources or facilities.

• Administrative processes.

• Learner welfare.

• Any other aspect of the services provided by MKLC.

This policy does not apply to:

• Assessment decisions or academic outcomes (covered by the Learner Appeals Policy).

• Allegations of malpractice or maladministration (covered by the Malpractice and Maladministration Policy).

Informal Resolution

Learners are encouraged to raise concerns as soon as possible with the individual concerned or with an appropriate member of staff.

Where a complaint involves another learner, every reasonable effort should be made to resolve the matter directly before initiating the formal procedure.

Where the complaint relates to teaching, learner support, staff, welfare, facilities or administrative matters, the learner may request an informal meeting with the relevant member of staff.

The meeting should normally take place within 10 working days of the request being made.

Many complaints relate to suggestions for improvement, such as communication, assessment feedback or learning resources, and can often be resolved quickly through discussion.

If the learner remains dissatisfied following informal resolution, they may proceed to the formal complaints procedure.

Formal Complaints Procedure

Submission of Complaint

If informal resolution has not resolved the matter, the learner may submit a formal complaint.

The complaint must be submitted in writing by email, through the learner portal or by letter, and should include:

• learner's name;

• course or qualification;

• details of the complaint;

• any relevant dates;

• supporting evidence where available; and

• the outcome the learner is seeking.

Formal complaints should be submitted to the Principal.

A record of all formal complaints will be retained securely for three years.

Investigation

Where the complaint relates to a process or decision, the Principal may appoint an investigating officer who has not previously been involved. The investigating officer will gather relevant evidence, review documentation and prepare a written report. Investigations will be completed as promptly as possible, with an agreed timescale communicated to the learner. Where the complaint concerns a named individual, that individual will receive a copy of the complaint and will have the opportunity to respond during the formal hearing.

Formal Hearing

Where appropriate, a formal hearing will normally take place:

• within 10 working days of receiving the investigation report; or

• within 10 working days of receipt of the complaint where no investigation is required.

The learner will receive at least five working days' notice of the hearing.

If the learner's representative is unavailable, the hearing may be rearranged once for up to an additional five working days.

If, after reasonable attempts to rearrange, the learner is unable to attend, they may appoint a representative or the hearing may proceed in their absence.

Outcome

The outcome of the complaint will normally be confirmed in writing within three working days of the hearing.

The outcome may include:

• upholding the complaint;

• partially upholding the complaint;

• not upholding the complaint;

• recommendations for improvement;

• actions to resolve the issue; or

• other appropriate remedies.

Right of Appeal

If the learner remains dissatisfied with the outcome of the complaint, they may submit an appeal in writing within five working days of receiving the decision.

The appeal should clearly state the grounds for appeal, which should normally relate to one or more of the following:

• a significant procedural irregularity;

• relevant evidence that was not previously available;

• a material error of fact;

• the appropriateness of the remedy or outcome.

Independent Appeal

Appeals will be considered by an independent external adjudicator who has had no prior involvement in the complaint and is independent of the management and operation of MKLC.

The adjudicator will receive all documentation relating to the complaint, including:

• the original complaint;

• investigation findings;

• hearing records;

• evidence submitted; and

• the reasons for the original decision.

The learner will normally receive five working days' notice of the appeal hearing.

The appeal is not a rehearing of the original complaint but a review of the grounds of appeal submitted by the learner.

The adjudicator may:

• uphold the original decision;

• uphold part of the original decision;

• overturn the original decision; or

• substitute an alternative remedy where appropriate.

The adjudicator's decision will normally be issued in writing within three working days of the appeal hearing.

The decision of the independent adjudicator is final.

Confidentiality

All complaints will be treated confidentially.

Information will only be shared with those directly involved in investigating or resolving the complaint, or where disclosure is required by law or by a regulatory or awarding organisation.

Records will be stored securely in accordance with MKLC's Data Protection Policy.

Records

MKLC will maintain records of:

• complaints received;

• investigations undertaken;

• hearing notes;

• evidence considered;

• decisions reached;

• appeals received; and

• actions implemented.

Complaint records will normally be retained securely for three years before being confidentially destroyed.

Continuous Improvement

Complaints will be reviewed periodically to identify trends and opportunities for improvement.

Where appropriate, findings will be used to improve:

• learner experience;

• teaching and learning;

• communication;

• learner support;

• administrative processes;

• staff development; and

• organisational procedures.

Purpose

MKLC is committed to protecting the privacy and personal data of its learners, staff, contractors and all other individuals whose information it processes. This policy explains how personal data is collected, used, stored, shared and disposed of in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and any other applicable legislation.

Personal data is processed to administer learner enrolment, deliver teaching and assessment, record learner achievement, communicate effectively with learners and stakeholders, meet the requirements of awarding organisations and regulators, and fulfil legal and contractual obligations. MKLC is committed to ensuring that all personal data is processed lawfully, fairly, securely and transparently.

Scope

This policy applies to all personal data processed by MKLC, regardless of how it is stored or the format in which it is held. It applies to all employees, tutors, assessors, IQAs, contractors, volunteers and any other individual who processes personal data on behalf of MKLC.

Data Protection Principles

MKLC will process personal data in accordance with the principles set out in Article 5 of the UK GDPR. Personal data will be processed lawfully, fairly and transparently, collected only for specified and legitimate purposes, limited to what is necessary, kept accurate and up to date, retained only for as long as required, protected through appropriate security measures and processed in a way that enables MKLC to demonstrate compliance with these principles.

Responsibilities

The Principal acts as MKLC's Data Protection Lead and has overall responsibility for ensuring compliance with this policy and relevant data protection legislation.

Everyone working on behalf of MKLC is responsible for protecting personal data, maintaining confidentiality, accessing information only where necessary for their role and reporting any suspected data breaches immediately. Appropriate training and guidance will be provided to ensure staff understand their responsibilities.

Lawful Processing

MKLC will only process personal data where a lawful basis exists under the UK GDPR.

Depending on the circumstances, this may include processing that is necessary for the performance of a contract, compliance with a legal obligation, legitimate interests, consent, protection of vital interests or the performance of a task carried out in the public interest.

Where consent is relied upon, it will be obtained in a clear and transparent manner, and individuals will be able to withdraw their consent at any time.

Collection and Use of Personal Data

MKLC will only collect personal information that is necessary for delivering its services and meeting legal, contractual and awarding organisation requirements. Information will be used only for the purpose for which it was collected unless another lawful basis permits further processing.

Reasonable steps will be taken to ensure that information remains accurate and up to date throughout the period for which it is retained.

Individual Rights

MKLC recognises the rights of individuals under the UK GDPR. These include the right to:

• be informed about how personal data is used;

• access their personal data;

• request correction of inaccurate information;

• request erasure where appropriate;

• restrict or object to processing in certain circumstances;

• request the transfer of their personal data where applicable; and

• make a complaint to the Information Commissioner's Office (ICO).

Requests relating to these rights will be dealt with promptly and within the statutory timescales.

Sharing Personal Data

Personal data will only be shared where it is lawful, necessary and proportionate to do so.

This may include sharing information with awarding organisations, external quality assurers, regulators, government bodies, professional advisers and service providers acting on behalf of MKLC. Where third parties process personal data on behalf of MKLC, appropriate contractual safeguards will be in place to ensure that personal information remains protected.

MKLC will never sell personal data to third parties.

Retention and Disposal

Personal data will be retained only for as long as necessary to fulfil the purpose for which it was collected or to meet legal and awarding organisation requirements. Learner assessment evidence will normally be retained for three years following certification unless a longer retention period is required by governing bodies. Once retention periods have expired, information will be securely destroyed or permanently anonymised.

Information Security

MKLC is committed to protecting personal data through appropriate organisational and technical security measures. Personal information will be stored securely, with access restricted to authorised individuals. Password protection, secure cloud storage, system updates, backups and appropriate disposal methods will be used to minimise the risk of unauthorised access, loss or misuse.

Personal Data Breaches

Any actual or suspected personal data breach must be reported immediately to the Principal or Data Protection Lead. All breaches will be investigated promptly, and where required by law, the Information Commissioner's Office will be notified within 72 hours. Individuals affected by a high-risk breach will also be informed where required. MKLC will maintain a record of all reported personal data breaches and any actions taken.

Purpose

MKLC is committed to providing an inclusive learning environment in which learners with disabilities, medical conditions and additional learning needs are able to participate fully and achieve their potential. The purpose of this policy is to outline how MKLC identifies, plans and provides appropriate support and reasonable adjustments to ensure that learners are not disadvantaged in accessing learning, assessment or other services.

The ethos of the support provided by MKLC is to enable learners to maintain their independence wherever possible while ensuring they have the opportunity to gain the maximum benefit from their learning experience.

Scope

This policy applies to all learners enrolled with MKLC and covers support relating to disabilities, long-term health conditions, medical conditions, mental health conditions and specific learning difficulties that may affect a learner's ability to access learning or assessment.

This policy should be read alongside the Equality, Diversity and Inclusion Policy, Reasonable Adjustments and Special Consideration Policy, Assessment Policy and Data Protection Policy.

Identifying Support Needs

MKLC welcomes applications from learners with disabilities and medical conditions and is committed to ensuring that decisions regarding admission are based solely on the learner's ability to meet the entry requirements of the course. Support needs relating to a disability or medical condition are considered separately from academic suitability.

Learners are encouraged to disclose any disability, medical condition or additional learning need as early as possible, preferably during the enrolment process. This enables appropriate support and reasonable adjustments to be discussed and implemented before learning begins where practicable. However, learners may disclose support needs at any stage during their programme, recognising that circumstances and medical conditions may change over time.

Support needs identified during enrolment or throughout the learner's programme will be recorded securely and reviewed where necessary to ensure that appropriate support continues to be provided.

Reasonable Adjustments and Learner Support

Where appropriate, MKLC will work with the learner to identify reasonable adjustments that remove or reduce barriers to learning and assessment without compromising the integrity of the qualification or assessment requirements.

Support will be tailored to the individual learner and may include adjustments to learning materials, methods of communication, assessment arrangements, learning technologies or other appropriate support measures, subject to awarding organisation requirements where applicable.

Reasonable adjustments will be reviewed throughout the learner's programme to ensure they continue to meet the learner's needs.

Examination Access Arrangements

Where a learner's disability or medical condition may affect their performance in a formal assessment or examination, MKLC will consider appropriate access arrangements in accordance with awarding organisation regulations.

Access arrangements may be recommended by the tutor, Principal and, where required, approved by the relevant awarding organisation. Depending on individual circumstances, these may include additional time, supervised rest breaks, assistive technology or other permitted adjustments.

Where possible, examination access arrangements will be discussed during the initial assessment process. However, requests may be considered at any point during the learner's programme if a new disability, medical condition or change in circumstances arises.

Confidentiality

Information relating to a learner's disability, medical condition or additional learning need will be treated as confidential and processed in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and MKLC's Data Protection Policy.

Information will only be shared with members of staff, awarding organisations or other relevant individuals where it is necessary to provide appropriate support or to meet regulatory requirements, and only on a need-to-know basis.

Accessible Learning Environment

MKLC is committed to providing learning environments that are as accessible as reasonably practicable.

The online learning platform enables learners to access course materials remotely, reducing barriers for learners who may be unable to attend face-to-face sessions. Online tutorials delivered through video conferencing platforms provide opportunities for live interaction and learner support.

Learning materials are designed, wherever reasonably practicable, to be accessible to learners with a range of needs, including those with sensory impairments, specific learning difficulties such as dyslexia and other disabilities.

Where face-to-face meetings are held at MKLC premises, accessible facilities are available, including wheelchair access and lift facilities where required.

Responsibilities

MKLC is responsible for identifying, planning and implementing reasonable adjustments wherever practicable and permitted by awarding organisation requirements.

Tutors and other members of staff are responsible for responding appropriately to disclosed support needs, maintaining confidentiality and referring learners for additional support where necessary.

Learners are encouraged to inform MKLC of any disability, medical condition or additional learning need that may affect their learning or assessment so that appropriate support can be considered. Learners should also notify MKLC if their circumstances change during their programme.

Monitoring and Review

Support arrangements will be reviewed throughout the learner's programme and amended where appropriate to reflect changing needs or circumstances.

MKLC will periodically review its disability support arrangements to ensure they remain effective, accessible and compliant with current legislation and awarding organisation requirements.

Policy Statement

MKLC is committed to promoting equality, valuing diversity and creating an inclusive learning and working environment in which everyone is treated with dignity, fairness and respect.

We believe that every learner, member of staff and visitor should have equal opportunities to achieve their full potential. We are committed not only to preventing discrimination, harassment, victimisation and bullying, but also to actively promoting an environment where individual differences are recognised, respected and valued. Equality, diversity and inclusion underpin all aspects of our work and are reflected in our recruitment, admissions, teaching, assessment, employment practices and learner support.

Scope

This policy applies to all learners, staff, associates, contractors, volunteers and anyone acting on behalf of MKLC. Everyone is expected to comply with equality legislation, relevant codes of practice and the principles contained within this policy.

MKLC will not discriminate against any individual on the basis of the protected characteristics defined within the Equality Act 2010:

• Age

• Disability

• Gender reassignment

• Marriage and civil partnership

• Pregnancy and maternity

• Race (including colour, nationality and ethnic or national origins)

• Religion or belief

• Sex

• Sexual orientation

In addition, MKLC seeks to promote equality of opportunity regardless of socio-economic background or any other personal circumstance that may create barriers to learning or employment.

Equality, Diversity and Inclusion

Equality means ensuring individuals have fair access to opportunities and are not disadvantaged by discrimination. Diversity means recognising, respecting and valuing the differences between individuals and the varied experiences they bring. Inclusion means creating an environment where everyone feels welcomed, respected, supported and able to participate fully.

Our courses are designed to be accessible and flexible wherever reasonably practicable. Learners are supported throughout their programme, and every reasonable effort is made to identify and remove barriers to learning. Where additional support is required, we will work with learners to provide appropriate support through reasonable adjustments, inclusive teaching practices, differentiation and accessible learning resources where appropriate. We also seek to promote understanding and appreciation of equality, diversity and inclusion through our teaching, assessment practices and organisational culture.

Our Commitment

MKLC is committed to complying with the Equality Act 2010 and all other relevant legislation. We provide equality of opportunity throughout recruitment, admissions, learning, assessment, employment and progression, ensuring that decisions are made fairly, consistently and objectively.

We actively promote an inclusive learning environment where everyone is treated with dignity and respect, where individual differences are recognised and valued, and where discrimination, harassment, bullying and victimisation are not tolerated. We regularly review our policies, procedures and practices to identify and remove barriers to participation, improve accessibility and ensure equality, diversity and inclusion remain embedded throughout the organisation.

Roles and Responsibilities

Promoting equality, diversity and inclusion is the responsibility of everyone associated with MKLC.

MKLC is responsible for ensuring compliance with equality legislation, maintaining an inclusive learning environment, applying policies fairly and consistently, monitoring learner participation and achievement, reviewing learner feedback and complaints, providing appropriate staff guidance and training, and reviewing this policy regularly to ensure it remains effective.

Staff are expected to promote equality, diversity and inclusion in all aspects of their work. They must treat all learners fairly and with respect, challenge inappropriate behaviour where appropriate, consider individual learner needs when planning, delivering and assessing learning, maintain confidentiality when dealing with sensitive matters, and report any concerns relating to discrimination, harassment or victimisation.

Learners are expected to contribute positively to an inclusive learning environment by treating others with dignity and respect, following the principles of this policy and reporting any incidents of discrimination, harassment, bullying or victimisation to a member of staff.

Reasonable Adjustments

MKLC recognises its duty under the Equality Act 2010 to make reasonable adjustments for disabled learners where appropriate. Reasonable adjustments are considered on an individual basis and are designed to remove or reduce substantial disadvantages without compromising the integrity of the qualification or the requirements of the awarding organisation.

Reasonable adjustments may include:

• Adjustments to teaching, learning or assessment methods.

• Accessible learning materials or alternative formats.

• Additional learning support.

• Adaptations to policies, practices or procedures.

• Adjustments to the physical learning environment where applicable.

Further information is available in the Disability Support Policy.

Reporting Concerns

Any learner or member of staff who believes they have experienced or witnessed discrimination, harassment, bullying or victimisation is encouraged to report the matter as soon as possible.

Where appropriate, concerns may first be addressed informally if this is considered suitable by the individual involved. Where this is not appropriate, or where informal action has not resolved the matter, concerns should be reported to the learner's tutor or assessor. If the concern relates to the tutor or assessor, it should be reported directly to the MKLC office or the Principal.

All concerns will be treated seriously and investigated promptly, fairly and confidentially, as far as reasonably possible. Individuals raising concerns in good faith will not be treated unfavourably or subjected to victimisation as a result of making a report.

If a learner remains dissatisfied with the outcome, they may submit a formal complaint or appeal in accordance with the MKLC Complaints and Appeals Policy.

This statement outlines MKLC's general policy and arrangements for managing health and safety within its offices and for employees undertaking work on behalf of the organisation, including those working from home.

Overall responsibility for health and safety rests with Judith McKeon, Principal, who has ultimate responsibility for ensuring MKLC complies with its legal duties under health and safety legislation.

Day-to-day responsibility for implementing this policy, monitoring health and safety arrangements and ensuring that appropriate procedures are followed is delegated to Emma Cooney.

General Policy

1. Preventing accidents and work-related ill health

MKLC is committed to preventing accidents, injuries and work-related ill health by identifying hazards, assessing risks and implementing appropriate control measures. Risk assessments are completed for relevant activities and reviewed at least annually, or sooner where there are significant changes to working practices or premises.

Responsible: Emma Cooney

2. Information, instruction and training

MKLC will ensure that employees receive appropriate induction, information, instruction and training to enable them to carry out their duties safely. Additional training will be provided where roles, responsibilities or legislation change, and training records will be reviewed annually.

Responsible: Emma Cooney

3. Consultation with employees

MKLC encourages staff to take an active role in maintaining a safe working environment. Employees are expected to keep their work areas clean, tidy and free from hazards and to report any health and safety concerns, accidents or near misses promptly. Staff will be consulted on health and safety matters where appropriate.

Responsible: Emma Cooney

4. Emergency procedures

Emergency exits and escape routes must be kept clear at all times. Fire extinguishers and other fire safety equipment will be inspected and serviced in accordance with statutory requirements. In the event of an evacuation, all staff and visitors should leave the building immediately and assemble in the designated car park assembly point. Emergency procedures will be communicated to all staff as part of their induction.

Responsible: Emma Cooney

5. Safe working environment

MKLC will maintain a safe and healthy working environment by ensuring that equipment is appropriately maintained and inspected. Portable electrical appliances will undergo Portable Appliance Testing (PAT) where required, and any defective equipment must be removed from use immediately and reported.

Workstations will be maintained to minimise the risk of injury, and staff will be encouraged to take regular breaks from display screen equipment.

Responsible: Emma Cooney

Home and Remote Working

MKLC recognises that some staff undertake work from home or other remote locations.

Employees working remotely remain responsible for taking reasonable care of their own health and safety and for following MKLC's health and safety procedures.

Staff are expected to ensure that:

• their workspace is safe, suitable and free from obvious hazards;

• electrical equipment used for work is in good condition;

• they maintain good workstation posture and take regular screen breaks;

• any work-related accidents, incidents or health and safety concerns are reported promptly;

• confidential information is stored securely in accordance with MKLC policies.

Where necessary, MKLC may ask staff to complete a home workstation self-assessment to help identify any adjustments or support required.

First Aid

A first aid box and accident book are located in the first cupboard within the office. All accidents, incidents and near misses must be reported and recorded as soon as practicable.

Where face-to-face training is taking place, a qualified First Aider will be available on site whenever reasonably practicable.

Health and Safety Information

The Health and Safety Law poster is displayed on the wall adjacent to the office door. All staff are expected to familiarise themselves with this policy and cooperate fully in maintaining a safe working environment for themselves, colleagues, learners and visitors.

Scope

This policy applies to all learners, staff, contractors, associates, assessors, Internal Quality Assurers (IQAs), External Quality Assurers (EQAs), volunteers and any individual involved in the delivery, assessment, quality assurance or administration of MKLC qualifications and courses. It also applies to any person reporting, or involved in, an allegation of malpractice or maladministration.

Purpose

The purpose of this policy is to explain how suspected or actual cases of malpractice and maladministration are reported, investigated and managed. It aims to protect the integrity of assessments, qualifications and quality assurance processes while ensuring investigations are conducted fairly, consistently and confidentially. As an approved centre, MKLC will investigate all reports of suspected malpractice or maladministration that may affect learners, staff, qualifications or the organisation's quality assurance systems. Where required, or where awarding organisation requirements dictate, MKLC will report suspected or confirmed cases to the relevant awarding organisation.

Communication of the Policy

All staff involved in the delivery, assessment, internal quality assurance and administration of qualifications, together with learners, will be made aware of this policy during induction and whenever significant updates are made. The policy is available to staff and learners through MKLC's normal policy distribution arrangements.

Definitions

Malpractice

Malpractice is any deliberate act, omission or practice that compromises, or attempts to compromise, the integrity of assessment, the validity of qualifications, the reputation of MKLC or the awarding organisation, or the confidence of learners and employers.

Maladministration

Maladministration is any unintentional act, omission or administrative practice that results in non-compliance with awarding organisation, regulatory or organisational requirements.

Although not deliberate, maladministration can still affect the integrity of qualifications and must be addressed appropriately.

Examples of Malpractice and Maladministration

• Learner malpractice

• Plagiarism, collusion or cheating.

• The inappropriate use of artificial intelligence where this breaches assessment requirements.

• Forgery or falsification of evidence.

• Examination misconduct or possession of unauthorised materials.

• Impersonation or allowing another person to complete work on their behalf.

• Providing false information to obtain certification or assessment decisions.

• Centre or staff malpractice

• Falsifying assessment, quality assurance or administrative records.

• Breaching confidentiality.

• Failure to comply with awarding organisation or regulatory requirements.

• Fabricating learner evidence or assessment decisions.

• Discriminatory, bullying or harassing behaviour.

• Unprofessional conduct that may compromise the integrity of qualifications.

• Behaviour that places learners, staff or the public at risk.

Reporting Concerns

Anyone who suspects malpractice or maladministration should report their concerns as soon as possible to a senior member of staff or the Principal. Where the allegation concerns a senior member of staff or the Principal, the concern should be reported directly to the relevant awarding organisation.

Reports should include, where possible:

• The learner's name or details of those involved.

• The name and role of any staff member involved.

• The qualification or service affected.

• The date or dates of the alleged incident.

• A clear description of the concern.

• Any supporting evidence available.

MKLC will acknowledge receipt of reports, normally within three working days.

Investigation Process

All allegations will be considered promptly and, where appropriate, investigated by a panel of senior MKLC staff who have no conflict of interest in the case. Individuals who are the subject of an allegation will not participate in any investigation or decision-making process.

Investigations may include:

• Requesting additional information or evidence.

• Reviewing assessment, quality assurance or administrative records.

• Interviewing learners, staff or other relevant individuals.

• Consulting the awarding organisation where appropriate.

• Investigations will be conducted fairly, objectively and confidentially. Information will only be shared with those who need access to fulfil their responsibilities or comply with regulatory requirements.

MKLC aims to complete investigations as soon as reasonably practicable. Where this is not possible, those involved will be kept informed of progress and the reasons for any delay.

Decisions will be made on the balance of probabilities, taking account of all available evidence.

Outcomes

Following an investigation, MKLC may decide:

• No further action is required.

• Additional guidance or training is appropriate.

• Reassessment is required.

• Assessment decisions need to be reviewed or withdrawn.

• Disciplinary action should be taken.

• The matter must be referred to the awarding organisation.

• Learner results or certification should be withheld, withdrawn or invalidated, where determined by the awarding organisation.

Where learner malpractice is proven, learners will be informed that assessment decisions or certificates may be withdrawn by the awarding organisation.

Awarding Organisation Involvement

As an approved centre, MKLC will report suspected or confirmed malpractice and maladministration to the relevant awarding organisation where required.

Awarding organisations reserve the right to direct, oversee or conduct their own investigations. MKLC will cooperate fully with any investigation and provide access to staff, learners, assessment records, learner work and any other information reasonably required.

Where an awarding organisation leads an investigation, its decisions will be final, subject to any appeal process contained within its published procedures.

Appeals

Individuals who are the subject of an investigation will be given the opportunity to respond to any allegations before a final decision is reached.

Where appropriate, appeals against decisions made by MKLC may be submitted in accordance with the MKLC Appeals Policy. Where decisions are made directly by the awarding organisation, appeals must be made using the awarding organisation's published procedures.

Related Policies

Allegations involving plagiarism, collusion, cheating or the inappropriate use of artificial intelligence will also be managed in accordance with the MKLC Plagiarism, Cheating, Collusion and Artificial Intelligence Policy where applicable.

Purpose and Scope

The purpose of this policy is to promote academic integrity and ensure that all work submitted for assessment is the learner's own. It sets out MKLC's expectations regarding plagiarism, cheating, collusion and the inappropriate use of artificial intelligence (AI), together with the procedures that will be followed where misconduct is suspected.

This policy applies to all learners undertaking qualifications or courses delivered by MKLC and should be read alongside the Malpractice and Maladministration Policy, Assessment Policy and any awarding organisation guidance relating to academic integrity.

Definitions

Cheating

Cheating is any deliberate action intended to gain an unfair advantage in an assessment or examination. This includes, but is not limited to:

• submitting work that is not the learner's own;

• submitting falsified or fabricated evidence or data;

• gaining unauthorised access to examination materials;

• impersonating another learner or arranging for another person to complete an assessment;

• using unauthorised materials or devices during an assessment or examination;

• communicating unauthorised information to another learner during an assessment or examination;

• submitting the same piece of work for more than one qualification or assessment without prior permission;

• purchasing or commissioning assignments from essay-writing services or third parties;

• using artificial intelligence or other software to generate assessment evidence that is submitted as the learner's own without acknowledgement or where this is prohibited by the awarding organisation.

Plagiarism

Plagiarism is presenting another person's words, ideas, research or creative work as your own without appropriate acknowledgement.

Examples include, but are not limited to:

• copying text without quotation marks or appropriate referencing;

• paraphrasing another person's work without acknowledgement;

• copying diagrams, images, tables, music or graphic elements;

• using another person's ideas, research findings or original concepts without appropriate attribution;

• reproducing published or unpublished material without permission or acknowledgement where required

Collusion

Collusion is unauthorised collaboration between two or more individuals in the production of work that is submitted for assessment as the work of one learner.

Collusion may occur between MKLC learners or with individuals outside the organisation. It includes both providing work to another learner and submitting work produced jointly where independent work is required. Unintentional collusion can occur where learners are uncertain about the boundaries between acceptable discussion, peer support and collaborative working.

Learners should always seek guidance from their tutor if they are unsure whether collaboration is permitted.

Policy

MKLC is committed to maintaining the integrity and credibility of its qualifications and assessment processes. Learners are expected to produce original work that accurately reflects their own knowledge, understanding and abilities.

Tutors and assessors play a key role in promoting good academic practice by providing guidance on referencing, the appropriate use of sources, and the acceptable use of artificial intelligence where permitted by the awarding organisation.

All written assignments may be screened using plagiarism detection software and AI detection tools as part of the assessment and internal quality assurance process. The outcome of these checks will be considered alongside assessor judgement and other available evidence. AI detection software will not be relied upon as the sole evidence when determining whether academic misconduct has occurred.

Where plagiarism, cheating, collusion or the inappropriate use of AI is suspected, the assessor must notify the MKLC office. The learner will be given the opportunity to respond to the concerns before any decision is made.

Allegations will be investigated in accordance with the MKLC Malpractice and Maladministration Policy. Where academic misconduct is confirmed, MKLC will determine an appropriate outcome based on the seriousness of the breach, whether it is a first or subsequent offence, awarding organisation requirements and any mitigating circumstances.

Procedure

First infringement > Formal warning > Re-submission

Second infringement > Meeting with MKLC > Depending on severity > Final chance to resubmit / The ability to complete other units for a unit certificate but not the full qualification provided

Third infringement > Withdrawal from the course > The Awarding Body may impose restrictions on completing any course accredited by them with MKLC or an alternative.

Purpose

MKLC is committed to safeguarding and promoting the welfare of all learners, staff and visitors. As part of this commitment, we recognise our responsibility under the Counter- Terrorism and Security Act 2015 to have due regard to the need to prevent people from being drawn into terrorism. This responsibility is known as the Prevent Duty.

The Prevent Duty forms part of MKLC's wider safeguarding responsibilities and should be read alongside the Safeguarding Policy, Equality, Diversity and Inclusion Policy, Online Safety Policy and relevant learner support policies.

Scope

This policy applies to all staff, learners, contractors, volunteers and any individual working on behalf of MKLC.

Policy Statement

MKLC is committed to creating a safe, inclusive and respectful learning environment where learners feel able to express their views, challenge ideas appropriately and develop resilience to extremist narratives.

We recognise that radicalisation can affect individuals from any background and that there is no single profile of a person who may be vulnerable to extremist influences. Vulnerability may arise from a combination of personal circumstances, social influences or exposure to extremist material, including online.

MKLC adopts a safeguarding approach to Prevent. Concerns relating to radicalisation or extremism will always be considered alongside the wider welfare and safeguarding needs of the individual.

Our Responsibilities

To meet our Prevent Duty responsibilities, MKLC will:

• comply with the requirements of the Counter-Terrorism and Security Act 2015 and relevant statutory guidance;

• promote the fundamental British values of democracy, the rule of law, individual liberty, mutual respect, and tolerance of those with different faiths and beliefs;

• foster an inclusive learning environment where discrimination, harassment, bullying and extremist views are not tolerated;

• ensure staff receive appropriate safeguarding and Prevent training relevant to their roles;

• encourage learners to think critically, question information responsibly and recognise misinformation and extremist narratives;

• provide appropriate support to learners who may be vulnerable to radicalisation;

• work with external agencies where necessary to safeguard learners and meet statutory responsibilities.

Staff Responsibilities

All staff have a responsibility to remain alert to concerns that a learner may be vulnerable to radicalisation or extremist influences.

Staff should:

• complete appropriate Prevent and safeguarding training;

• promote equality, diversity and inclusion throughout their work;

• challenge inappropriate language or behaviour where appropriate;

• report any concerns promptly using MKLC's safeguarding procedures;

• maintain appropriate records of concerns and actions taken;

• maintain confidentiality, sharing information only on a need-to-know basis.

Staff are not expected to investigate concerns themselves. Any concerns should be referred to the Designated Safeguarding Lead (DSL) or nominated safeguarding representative.

Learner Responsibilities

Learners are expected to contribute to a respectful and inclusive learning environment by treating others with dignity and respect, engaging appropriately in discussion and reporting any concerns about behaviour that may place themselves or others at risk.

Responding to Concerns

Where concerns are identified that a learner may be vulnerable to radicalisation or extremist influences, these will be managed through MKLC's safeguarding procedures.

The Designated Safeguarding Lead will assess the concern, determine whether further action is required and, where appropriate, make referrals to external agencies, including the local authority Prevent team or Channel programme, in accordance with statutory guidance.

Any referral will be proportionate, based on the available evidence and made with the primary aim of safeguarding the individual.

Teaching and Learning

MKLC promotes equality, diversity, inclusion and respect throughout its teaching, learning and assessment activities.

Where appropriate, learners will be encouraged to discuss topical or controversial issues in a safe and respectful environment. Tutors will facilitate these discussions in a balanced manner, encouraging critical thinking, respectful debate and the evaluation of evidence while challenging discriminatory, extremist or hateful views.

Scope

This policy applies to all learners, staff, assessors, Internal Quality Assurers (IQAs), contractors and others involved in the delivery, assessment and quality assurance of MKLC qualifications and training programmes.

The policy should be read alongside the Equality, Diversity and Inclusion Policy, Disability Support Policy and Appeals Policy.

Policy Statement

MKLC is committed to ensuring that all learners have fair and equal access to learning and assessment. This policy provides guidance to staff and learners to ensure that requests for reasonable adjustments and special consideration are managed fairly, consistently and in accordance with the Equality Act 2010, awarding organisation requirements and any applicable regulatory guidance.

Reasonable adjustments and special consideration are intended to remove or reduce barriers experienced by learners whilst ensuring that the integrity, validity, reliability and comparability of qualifications and assessments are maintained.

Statement of Principles

MKLC is committed to complying with all relevant legislation, including the Equality Act 2010, together with the requirements of the relevant awarding organisation.

Where appropriate, reasonable adjustments will be made to enable learners with disabilities, long-term medical conditions, learning difficulties or other recognised support needs to access learning and assessment without being placed at a substantial disadvantage.

Special consideration may be appropriate where a learner has experienced temporary illness, injury or other unforeseen circumstances that have adversely affected their performance at the time of assessment.

Any reasonable adjustment or special consideration must:

• maintain the integrity and standards of the qualification;

• reflect the individual needs of the learner;

• not give the learner an unfair advantage;

• ensure assessment decisions remain valid, reliable and comparable;

• comply with the requirements of the relevant awarding organisation.

Definition of a Reasonable Adjustment

A reasonable adjustment is an action taken before or during learning or assessment to reduce the effect of a disability, medical condition, learning difficulty or other recognised need that would otherwise place a learner at a substantial disadvantage.

Reasonable adjustments are considered on an individual basis and may include, but are not limited to:

• additional assessment time, where permitted;

• a reader or scribe;

• assistive technology;

• modified assessment materials, such as large print, coloured paper or Braille;

• British Sign Language (BSL) interpreters or communication support;

• supervised rest breaks;

• adapted assessment environments;

• accessible learning materials;

• additional support during learning and assessment;

• flexible scheduling of assessment activities where appropriate.

Reasonable adjustments will be implemented in accordance with the requirements of the relevant awarding organisation. Some adjustments may be approved directly by MKLC under delegated authority, while others require prior approval from the awarding organisation before assessment takes place.

Requesting a Reasonable Adjustment

Learners should inform MKLC of any disability, medical condition or additional support need as early as possible, ideally before or at enrolment, although requests may be made at any stage of the programme.

Tutors and assessors are responsible for identifying potential support needs and discussing these with learners. Where approval from the awarding organisation is required, the MKLC office will submit the application in accordance with the relevant awarding organisation's procedures and timescales.

Appropriate evidence may be requested where required by the awarding organisation.

Definition of Special Consideration

Special consideration is consideration given after an assessment where a learner has experienced temporary illness, injury or other exceptional circumstances that were outside their control and may have adversely affected their performance.

Examples include:

• illness or injury;

• bereavement;

• serious personal circumstances;

• fire, flood or similar emergency;

• failure of assessment equipment;

• significant disruption during the assessment;

• other exceptional circumstances outside the learner's control.

Learners should notify MKLC as soon as reasonably practicable if they believe special consideration may be appropriate.

Where appropriate, MKLC will submit requests to the relevant awarding organisation within the required timescales and in accordance with its published procedures.

Depending on the awarding organisation's requirements, special consideration may result in a small adjustment to the assessment outcome or another appropriate remedy where permitted.

Responsibilities

Learners are responsible for informing MKLC of any support needs or circumstances that may require a reasonable adjustment or special consideration and for providing supporting evidence where requested.

Tutors and assessors are responsible for identifying potential support needs, discussing appropriate arrangements with learners and notifying the MKLC office where an application or further action may be required.

The MKLC office is responsible for coordinating applications, maintaining appropriate records, liaising with awarding organisations and ensuring requests are managed in accordance with published requirements.

Internal Quality Assurers (IQAs) are responsible for monitoring the application of reasonable adjustments and special consideration as part of internal quality assurance activities to ensure learners have neither been advantaged nor disadvantaged and that assessment standards have been maintained.

Recording and Confidentiality

MKLC will maintain accurate and secure records of all reasonable adjustments and special consideration requests, together with supporting evidence, decisions and any correspondence with awarding organisations.

Information relating to learners' disabilities, medical conditions or support needs will be treated as confidential and shared only with those who need the information to provide appropriate support or meet awarding organisation and legal requirements.

Awarding organisations will be given access to relevant documentation where required for quality assurance or regulatory purposes.

Appeals

Learners who are dissatisfied with a decision relating to reasonable adjustments or special consideration may appeal in accordance with the MKLC Appeals Policy. Where decisions are made directly by an awarding organisation, appeals must follow the awarding organisation's published procedures.

Definition

Recognition of Prior Learning (RPL) is a method of assessment that enables learners to demonstrate that they already possess the knowledge, understanding, skills or competence required to meet the assessment criteria for a unit or qualification. This learning may have been gained through previous study, employment, voluntary work or life experience and does not need to have been achieved through formal learning with MKLC.

Introduction

MKLC is committed to recognising learners' previous achievements wherever appropriate and seeks to avoid unnecessary duplication of learning and assessment.

Recognition of Prior Learning may be achieved in two ways:

• recognising previously certificated achievement through the transfer of credits or equivalent recognised achievement, where permitted by the relevant awarding organisation; or

• assessing learning, skills and experience that have not previously been certificated, enabling learners to demonstrate that they already meet the required learning outcomes and assessment criteria.

All RPL decisions will be made in accordance with the requirements of the relevant awarding organisation and the integrity of the qualification will be maintained at all times.

Policy

Learners wishing to claim Recognition of Prior Learning must provide valid, authentic, current and sufficient evidence to demonstrate that they already meet the learning outcomes and assessment criteria for the unit or units being claimed.

Recognition of Prior Learning may be used to claim one or more complete units. Where the evidence provided does not fully meet all assessment criteria for a unit, learners will be required to complete additional assessment to demonstrate the outstanding requirements.

Partial unit achievement cannot be awarded.

Where required by the awarding organisation, MKLC will obtain approval before certification is claimed. Evidence supporting RPL decisions will be retained securely and made available to the awarding organisation during quality assurance activities.

Evidence for Recognition of Prior Learning

Evidence used to support an RPL claim may include, but is not limited to:

• certificates or transcripts from recognised awarding organisations, higher education institutions or other recognised providers;

• previously completed assessed work;

• professional qualifications;

• workplace evidence;

• witness testimonies;

• reflective accounts;

• professional discussions;

• observations of practice;

• portfolios of evidence demonstrating previous learning, knowledge or competence.

Where certificated achievement is used to support an RPL claim, learners may be asked to demonstrate that their knowledge or competence remains current where this is necessary due to changes in legislation, professional practice or awarding organisation requirements.

Work that has been internally assessed by another provider but has not been externally quality assured may be considered as supporting evidence but will not automatically be accepted as evidence of achievement.

Principles of Recognition of Prior Learning

MKLC will ensure that Recognition of Prior Learning is implemented in accordance with the following principles:

• RPL is a valid method of recognising learning regardless of how or where it was achieved.

• Learners who achieve units through RPL are recognised in exactly the same way as learners who achieve through formal learning and assessment.

• The RPL process will be transparent, fair, consistent, reliable and accessible.

• Participation in the RPL process is voluntary, and learners will receive appropriate information, advice and guidance before making a claim.

• Evidence submitted for RPL must be valid, authentic, current, sufficient and reliable.

• Assessment decisions made through RPL will be subject to the same internal quality assurance and external quality assurance processes as any other assessment decision.

• RPL will only be applied where it is permitted by the relevant awarding organisation and where the integrity of the qualification can be maintained.

Responsibilities

Learners are responsible for providing appropriate evidence to support their claim for Recognition of Prior Learning.

Assessors are responsible for reviewing the evidence, assessing whether it meets the relevant assessment criteria and identifying any additional assessment requirements.

Internal Quality Assurers will sample RPL decisions as part of the centre's quality assurance procedures to ensure decisions are valid, consistent and comply with awarding organisation requirements.

The MKLC office is responsible for maintaining appropriate records and obtaining awarding organisation approval where required.

Purpose

MKLC is committed to safeguarding and promoting the welfare of all learners, staff, contractors, volunteers and visitors. We recognise that everyone has the right to learn and work in an environment where they feel safe, respected and protected from abuse, neglect, exploitation and harm.

This policy sets out MKLC's commitment to safeguarding children, young people and adults at risk and explains the responsibilities of staff, learners and the organisation in maintaining a safe learning environment.

Safeguarding is everyone's responsibility, and all staff have a duty to identify, respond to and report concerns appropriately.

Scope

This policy applies to all learners, staff, contractors, volunteers, associates and anyone working on behalf of MKLC.

Policy Statement

MKLC is committed to:

• Promoting the safety, welfare and wellbeing of all learners.

• Creating a safe, inclusive and respectful learning environment.

• Preventing abuse, neglect, exploitation, bullying, harassment and discrimination.

• Ensuring safeguarding concerns are recognised and responded to promptly.

• Supporting learners who may be vulnerable or at risk.

• Working with external agencies where appropriate to safeguard learners.

• Ensuring safeguarding responsibilities are understood by all staff.

Safeguarding forms part of MKLC's wider commitment to equality, inclusion, learner wellbeing and compliance with statutory requirements.

Definitions

For the purposes of this policy:

A child is any person under the age of 18, as defined by the Children Act 1989.

An adult at risk is a person aged 18 or over who has needs for care and support, is experiencing, or is at risk of, abuse or neglect and, because of those needs, is unable to protect themselves, as defined by the Care Act 2014.

Safeguarding includes protecting individuals from:

• Physical abuse

• Emotional or psychological abuse

• Sexual abuse

• Neglect

• Financial or material abuse

• Discriminatory abuse

• Domestic abuse

• Modern slavery and exploitation

• Online abuse and cyberbullying

• Radicalisation and extremism

• Self-neglect and other forms of harm

Responsibilities

The Principal has overall responsibility for safeguarding within MKLC and for ensuring that appropriate policies, procedures and resources are in place.

The Designated Safeguarding Lead (DSL) is responsible for managing safeguarding concerns, providing advice to staff, maintaining safeguarding records, liaising with external agencies where appropriate and ensuring safeguarding procedures are implemented effectively.

All staff are responsible for safeguarding learners and must:

• Complete safeguarding training appropriate to their role.

• Remain alert to signs of abuse, neglect or exploitation.

• Promote a safe and inclusive learning environment.

• Report safeguarding concerns immediately in accordance with MKLC procedures.

• Maintain appropriate records of concerns.

• Maintain confidentiality and share information only on a need-to-know basis.

Staff should never investigate safeguarding concerns themselves. Their responsibility is to recognise concerns, record factual information and report them promptly to the Designated Safeguarding Lead.

Learners are expected to contribute to a safe and respectful learning environment by treating others with dignity and respect and reporting any safeguarding concerns affecting themselves or others.

Recognising Safeguarding Concerns

Staff should remain alert to indicators that a learner may be experiencing, or be at risk of, abuse, neglect, exploitation or other safeguarding concerns. Indicators may include changes in behaviour, unexplained injuries, poor attendance or engagement, disclosures of abuse, signs of coercion or control, concerns relating to online activity, changes in emotional wellbeing, or any other behaviour that gives cause for concern.

MKLC recognises that mental health concerns may, in some circumstances, indicate that a learner is experiencing abuse, neglect or other safeguarding risks. Where concerns arise, they will be considered as part of the overall safeguarding assessment and appropriate support or referrals will be made where necessary.

Safer Recruitment

MKLC is committed to safer recruitment practices.

Where roles involve regulated activity or otherwise require safeguarding checks, appropriate recruitment procedures will be followed. These may include:

• Identity verification.

• Right to work checks.

• Employment references.

• Qualification verification where appropriate.

• Disclosure and Barring Service (DBS) checks where required by legislation or the nature of the role.

Recruitment decisions will be made in accordance with relevant legislation and safeguarding guidance.

Staff Training

MKLC will ensure that staff receive appropriate safeguarding training as part of their induction and ongoing professional development.

Training will include safeguarding responsibilities, recognising signs of abuse and neglect, Prevent awareness, online safety, reporting procedures and any changes in legislation or safeguarding guidance relevant to their role.

Learner Awareness

Learners will receive information about safeguarding, wellbeing, online safety, Prevent and how to report concerns during induction and throughout their programme where appropriate.

Learners will also be provided with information about sources of support available both within MKLC and through external organisations where required.

Reporting Safeguarding Concerns

Any safeguarding concern must be reported immediately to the Designated Safeguarding Lead or, in their absence, the Principal.

Where there is an immediate risk of harm, staff should contact the emergency services before informing the Designated Safeguarding Lead.

Where the safeguarding concern relates to the Designated Safeguarding Lead, the concern should be reported directly to the Principal or, where appropriate, to the relevant local safeguarding authority, police or another appropriate external agency.

All safeguarding concerns will be taken seriously, recorded accurately and managed confidentially. Information will only be shared where necessary to safeguard an individual or meet legal or regulatory requirements.

Where appropriate, referrals may be made to the local authority, police, children's or adults' social care, Prevent partners or other relevant agencies.

Record Keeping

All safeguarding concerns, disclosures, referrals and actions taken will be recorded accurately, objectively and without unnecessary delay.

Safeguarding records will be stored securely, retained in accordance with MKLC's data retention procedures and data protection legislation, and shared only with those who have a legitimate need to know in order to safeguard individuals or meet legal and regulatory obligations.

Prevent and Online Safety

MKLC recognises that safeguarding includes protecting learners from radicalisation, extremism and online harm.

As much of MKLC's provision is delivered through distance and online learning, safeguarding responsibilities apply equally to all online interactions.

Staff are expected to maintain appropriate professional boundaries when communicating with learners through email, telephone, video conferencing, the virtual learning environment and any other approved communication platform. Any safeguarding concerns identified through online teaching, tutorials or learner communications will be managed in accordance with this policy.

Learners will be encouraged to report concerns relating to online abuse, cyberbullying, grooming, exploitation, radicalisation or any other behaviour that makes them feel unsafe.

Further information is available within the Prevent Duty Policy and Online Safety Policy.

Whistleblowing

MKLC encourages all staff, contractors and associates to raise genuine concerns regarding safeguarding practice or the behaviour of colleagues where they believe a learner or another individual may be at risk.

Concerns will be managed in accordance with the MKLC Whistleblowing Policy. Individuals raising concerns in good faith will be supported and will not suffer any detriment for reporting genuine safeguarding concerns.

Confidentiality

Safeguarding information will be handled in accordance with the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).

Confidentiality will be respected wherever possible. However, where there is concern that a learner or another individual may be at risk of harm, information may be shared without consent where this is necessary to safeguard an individual or where permitted or required by law.

Legislative Framework

MKLC will operate in accordance with current safeguarding legislation, statutory guidance and awarding organisation requirements. This includes, but is not limited to:

• Children Act 1989

• Children Act 2004

• Care Act 2014

• Safeguarding Vulnerable Groups Act 2006

• Equality Act 2010

• Protection of Freedoms Act 2012

• Counter-Terrorism and Security Act 2015 (Prevent Duty)

• Domestic Abuse Act 2021

• Data Protection Act 2018

• UK General Data Protection Regulation (UK GDPR)

• Working Together to Safeguard Children (current statutory guidance)

Where applicable, MKLC will also have regard to guidance issued by awarding organisations, regulators and inspection bodies.

Scope

This policy applies to all MKLC staff, learners, contractors, suppliers and operational activities. It sets out MKLC's commitment to sustainable environmental, social and economic practices across all aspects of the organisation.

Purpose

MKLC is committed to integrating the principles of sustainable development into all areas of its work. We recognise that, as an education provider, we have a responsibility to minimise our environmental impact, operate ethically, support our communities and encourage sustainable practices amongst our staff and learners.

Through this policy, MKLC will:

• comply with all relevant environmental, employment and equality legislation;

• respect and promote human rights, ensuring fair and ethical employment practices;

• minimise the environmental impact of our activities through the efficient use of resources;

• encourage environmentally responsible behaviour amongst staff and learners;

• continually monitor and improve our environmental, social and economic performance;

• communicate our sustainability commitments openly with learners, staff and other stakeholders.

MKLC supports the principles of the United Nations Sustainable Development Goals (SDGs) and the UK Government's commitment to achieving net zero greenhouse gas emissions by 2050, recognising that even small organisations have an important role to play in contributing to a more sustainable future.

Environmental Principles

MKLC will:

• comply with all applicable environmental legislation and guidance;

• continually seek to reduce the environmental impact of its operations;

• promote the efficient use of energy, water and other natural resources;

• minimise waste through the principles of Reduce, Reuse and Recycle;

• purchase environmentally responsible products and services wherever reasonably practicable;

• encourage sustainable procurement and ethical supply chains;

• seek opportunities to support biodiversity where reasonably practicable;

• monitor environmental performance and identify opportunities for continual improvement;

• promote environmental awareness amongst staff and learners.

Social Principles

MKLC will:

• comply with relevant legislation including the Equality Act 2010 and the Modern Slavery Act 2015;

• provide a safe, healthy and inclusive working and learning environment;

• promote equality, diversity and inclusion throughout all aspects of the organisation;

• encourage equality of opportunity and eliminate discrimination;

• engage positively with learners, staff, employers, awarding organisations, suppliers and the local community;

• seek to make a positive contribution to the communities in which we operate;

• promote flexible and accessible education that removes barriers to learning;

• support the wellbeing, development and professional growth of staff and learners.

Economic Principles

MKLC will:

• make business decisions that support long-term sustainability;

• integrate sustainability into business planning and operational decision-making;

• improve resource management to reduce waste and operating costs;

• reduce environmental, financial and reputational risk where reasonably practicable;

• support suppliers and partners who demonstrate ethical and sustainable business practices wherever reasonably practicable;

• continually review opportunities to improve efficiency without compromising the quality of education or learner support.

How We Put Our Principles into Practice

Environmental

Reducing Carbon Emissions

MKLC delivers the majority of its teaching, tutorials and microteaching sessions remotely using video conferencing technology. This significantly reduces carbon emissions associated with travel while providing greater flexibility for learners and staff.

Where travel is necessary, staff are encouraged to plan journeys efficiently and use remote meetings whenever appropriate. Lighting, heating and electrical equipment are switched off when not required, helping to reduce unnecessary energy consumption.

Waste Reduction and Recycling

MKLC seeks to minimise paper usage by providing learning resources electronically wherever possible. Tablets and digital devices are used in place of printed handouts where appropriate.

Where paper resources are required, materials are reused whenever possible before being recycled. Confidential paper waste is disposed of securely in accordance with data protection requirements, with environmentally responsible disposal methods used wherever practicable.

Resources used during microteaching activities are reused or adapted for future delivery wherever possible, reducing unnecessary waste.

Responsible Consumption

As an online training provider, most MKLC programmes require very little physical production or transportation. Learning materials are provided electronically and learners are not required to purchase specific textbooks unless stated by the awarding organisation.

Digital certificates are provided as the default option, with printed certificates available on request. Where printed certificates are requested, recyclable packaging is used and certificates are combined into a single mailing wherever possible to reduce transport emissions.

Social

MKLC supports flexible working arrangements that promote staff wellbeing and work-life balance. Staff are encouraged to undertake continuing professional development and are provided with opportunities to develop their knowledge and skills throughout their employment.

The organisation promotes equality, diversity and inclusion for both staff and learners.

Learners are able to inform MKLC of their preferred name, title and pronouns where they wish to do so, ensuring they are treated with dignity and respect throughout their learning journey.

MKLC seeks, wherever reasonably practicable, to work with suppliers who demonstrate ethical and sustainable business practices, including supporting local businesses and purchasing Fairtrade or environmentally responsible products where appropriate.

Our flexible online delivery model reduces barriers to education by enabling learners to study around work, caring responsibilities and other commitments, making education more accessible regardless of geographical location.

Sustainability in Teaching and Learning

As an education provider, MKLC seeks to embed sustainability, environmental awareness and responsible professional practice into learning activities where appropriate. Learners are encouraged to consider how sustainable practices can be applied within their own workplaces and professional roles, helping to extend the positive impact of education beyond the organisation itself.

Economic

MKLC continually reviews its use of resources to improve efficiency while maintaining the quality of its courses and learner support.

Investment in digital technologies has enabled the organisation to reduce operating costs, minimise travel and improve access to learning. Sustainability is considered as part of future planning and business development to ensure decisions support long-term organisational resilience and responsible growth.

MKLC operates from premises owned by an independent local charity, contributing to the local economy and supporting an organisation that reinvests in community projects and charitable activities.

Monitoring and Continuous Improvement

MKLC is committed to continually improving its sustainability performance.

Progress will be monitored through regular review of areas including:

• energy consumption;

• paper usage;

• waste reduction and recycling;

• business travel;

• digital delivery;

• procurement practices;

• learner and staff feedback;

• opportunities for further environmental and social improvements.

The findings of these reviews will inform future planning and help ensure that sustainability remains embedded within MKLC's operations and strategic objectives.

Purpose

The purpose of this policy is to:

• encourage the early reporting of genuine concerns;

• ensure concerns are investigated fairly, promptly and appropriately;

• protect individuals who raise concerns in good faith from victimisation or retaliation;

• ensure compliance with legal requirements and awarding body regulations.

This policy supports the requirements of the Public Interest Disclosure Act 1998 (PIDA), awarding body regulations and MKLC's commitment to maintaining the integrity of its qualifications and services.

Scope

This policy applies to all:

• employees;

• learners;

• associates and tutors;

• contractors and consultants;

• suppliers;

• volunteers; and

• any other individual associated with MKLC.

What Can Be Reported?

Whistleblowing concerns may include, but are not limited to:

• suspected malpractice or maladministration;

• fraud, theft or financial irregularities;

• breaches of awarding body regulations;

• safeguarding concerns;

• health and safety risks;

• unlawful acts or breaches of legal obligations;

• discrimination, harassment or victimisation;

• environmental damage;

• attempts to conceal any of the above.

This policy is not intended for personal employment grievances, complaints about learning provision or learner appeals, which should be dealt with through the relevant MKLC policies and procedures.

Reporting a Concern

1. Internal Reporting

Where possible, concerns should be raised internally in the first instance. Concerns should normally be reported to Judith, who will acknowledge the concern and ensure it is considered promptly and appropriately.

Reports may be made verbally or in writing. Individuals may choose to remain anonymous; however, anonymous reports may limit the ability to investigate fully or provide feedback.

If the concern relates to Judith or there is a conflict of interest, the concern should be reported to another senior member of MKLC who is independent of the matter.

An impartial investigation will be carried out by a person who has no involvement in the allegation.

2. External Reporting

If an individual reasonably believes that:

• the concern cannot be dealt with impartially within MKLC;

• the concern has not been appropriately addressed internally; or

• it is inappropriate to report internally,

they may report their concern directly to the relevant Awarding Body or another appropriate regulatory or statutory authority where permitted by law.

MKLC will cooperate fully with any external investigation.

Protection of Whistleblowers

MKLC is committed to ensuring that no individual who raises a genuine concern in good faith suffers any form of retaliation, harassment, discrimination or other detriment as a result.

Any attempt to victimise or disadvantage a whistleblower will be treated as a serious disciplinary matter and may result in disciplinary action, up to and including dismissal or termination of contract.

This protection applies even if the concern is not ultimately substantiated, provided it was raised honestly and in good faith.

Knowingly making false or malicious allegations may result in disciplinary action.

Confidentiality

All whistleblowing concerns will be handled as confidentially as possible. Information will only be shared with those who need to know in order to investigate or respond appropriately.

While every effort will be made to protect the identity of the individual raising the concern, there may be circumstances where disclosure is required by law or where it is necessary to protect learners, comply with safeguarding duties, health and safety legislation, or meet regulatory or awarding body requirements.

Investigation Process

Every concern received under this policy will be assessed promptly and proportionately.

The investigation will normally:

• establish the nature of the concern;

• gather relevant evidence;

• determine whether further action is required;

• identify any actions needed to address findings; and

• where appropriate, report findings to the relevant Awarding Body or other regulatory authority.

The individual raising the concern will, where appropriate and lawful, be kept informed of the progress and outcome of the investigation. However, confidentiality and data protection obligations may limit the information that can be shared.

Record Keeping

MKLC will maintain confidential records of all whistleblowing concerns, investigations and outcomes in accordance with data protection legislation and awarding body requirements.

Records will be retained securely and only accessed by authorised individuals.