Terms & Conditions
LAST UPDATED: JULY 2026
Contents
Nothing in these Terms affects a learner's statutory rights under the Consumer Rights Act 2015
1. General Terms
1.1. Acceptance of Terms - By submitting an enrolment form and making any payment towards a course, the learner and/or purchaser confirms that they have been provided with the opportunity to read these Terms and Conditions and all referenced MKLC policies and accepts that they form part of the contract. These Terms apply whether payment is made by the learner, an employer or any third party.
1.2. Right to amend policies - MKLC may amend these Terms where reasonably necessary due to changes in legislation, Awarding Body requirements or operational necessity. Such changes will not reduce the learner's statutory rights or materially disadvantage the learner unless required by law or the Awarding Body.
1.3. Course changes - MKLC reserves the right to amend course content, assessment methods, learning materials or delivery methods where required by an Awarding Body or legislative changes, provided such changes do not materially disadvantage the learner
1.4. Awarding Body changes - If an Awarding Body withdraws or replaces a qualification, MKLC will make reasonable efforts to transfer learners to an appropriate replacement qualification where possible. Any additional Awarding Body charges may be payable by the learner.
1.5. Refusal of enrolment - MKLC reserves the right to refuse or decline an enrolment where there are reasonable grounds to believe the learner may not meet entry requirements, has previously breached MKLC policies, or where accepting the enrolment would present a risk to staff, learners or the integrity of qualifications.
1.6. Force majeure - MKLC shall not be liable for delays or failure to perform its obligations where such failure arises from circumstances beyond its reasonable control, including but not limited to severe weather, pandemics, government restrictions, cyber incidents, utility failures or industrial action.
1.7. Data Protection - Personal data will be processed in accordance with MKLC's Privacy and Data Protection Policy.
1.8. Intellectual Property - All course materials remain the intellectual property of MKLC or its licensors and must not be copied, reproduced, distributed, uploaded or shared without prior written permission.
1.9. Account sharing - Learner accounts are for individual use only and must not be shared. MKLC reserves the right to suspend access where account sharing is suspected.
1.10. Governing law - These Terms and Conditions are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
1.11. Fee changes - Fees applicable to optional future services (including extensions, re-registration and replacement certificates) will be those published at the time the request is made.
2. Tuition Fees
2.1 No booking is confirmed until receipt by MKLC of the completed booking form and receipt of the accompanying payment
2.2 The balance of the course fees is payable 3 days before the AET course start date. The balance of course fees (or first associated fees instalment) for all other courses is due 30 days from the invoice issue date.
2.3 Discounted prices are only valid for the 30 days from the date of invoice; where no balance has been paid towards the invoice, the enrolment will be withdrawn, and any subsequent enrolment will be charged at current fees of time of new enrolment.
2.4 Promotional codes are issued to named individuals only and are non-transferable. The use of a valid code by anyone other than the intended recipient does not entitle the user to the discount. MKLC reserves the right to remove the discount and recover the full course fee where a code has been used without authorisation.
2.5 Places are limited and precedence will be given to bookings accompanying full payment.
2.6 All payments banked and not honoured will incur a £25 administration fee to cover costs incurred in processing unpaid or reversed payments.
2.7 MKLC reserves the right to alter the published course fees when necessary.
2.8 Organisation sponsored payment
2.8.1 Where an organisation has paid for an individual to undertake a course and, after registration, that individual ceases to be employed by or otherwise affiliated with the organisation, the learner will retain access to the course for the remainder of the enrolment period. As the learner has been registered, MKLC will not provide a refund. However, in exceptional circumstances, a credit may be considered in accordance with Section 4.2.1.6
3. Instalments
3.1 Instalment plans are made in agreement with MKLC to enable the fees to be paid over a set period of time without financial penalties.
3.2 Failure to pay according to the set timetable of payments nullifies the arrangement and access to the course will be suspended until the next instalment is paid in full. Time during suspension counts towards the overall course completion period unless an authorised hold has been agreed.
3.3 If a payment is overdue by three months without contact to discuss an alternative plan, the enrolment will be withdrawn.
3.4 The full fee is payable whether or not the buyer decides not to continue the course at a later date.
3.5 Once the full allowance of a course has passed or if the agreed payment plan term ends and payment is outstanding without response for three months from the learner, the remaining balance may be passed to a collection agency.
3.6 No certificates will be issued until full payment, including any extensions, is received.
3.7 If the course has been completed, the learner may either stay on their payment plan or pay the balance to receive the certificate earlier.
3.8 Instalments are only available on certain courses
3.9 Instalments are payable on a consecutive monthly basis and will be due the same time in subsequent months as the first payment.
3.10 Any request for changes to instalment plan must be made in writing to MKLC.
4. Course commence, deadline dates and access to online site
4.1 Course commencement date
4.1.1 The course commencement date for all courses is the date access details are sent across to the learner
4.1.2 Access is normally within 48 working hours of the payment being received
4.2 Deadline dates
4.2.1 The course completion date is dependent on course unless otherwise confirmed in writing.
4.2.2 Award in Education and training: Either 1 month or 1 year from the commencement date - this will be stated on the welcome e-mail.
4.2.3 Online courses minus Diploma courses: 1 year from commencement date
4.2.4 Online Diploma courses: 2 years from commencement date
4.3 Inactivity/non-attendance
4.3.1 Inactivity on the course
4.3.1.1 If no activity on the course for more than 50 consecutive calendar days, access will be placed on hold and a fee of £25.00 will incur to reactivate
4.3.1.2 A warning will be sent after 50 consecutive calendar days if no activity
4.3.1.3 When removed for inactivity, this time period is still included in the time available to complete the course unless permission has been given to place the course on hold.
4.3.1.4 At three months of inactive hold, an e-mail will be sent to confirm if the learners wishes to continue, if there is no response within two weeks, the enrolment will be withdrawn.
4.3.1.5 To reactivate the course past the 3 month withdrawal point up to three years will incur a re-registration fee and extension fee.
4.3.1.6 To reactivate the course past three years of non-attendance will require a new enrolment at the current course cost.
4.4 Authorised absence
4.4.1 Learner requesting course to be placed on hold
4.4.2 Course can be placed on hold for up to a year with no fee incurred if office is contacted in advance of access being revoked
4.4.3 Time course placed on hold with permission will be added to end of course, as long as this is not over the maximum period available.
4.4.4 At the end of the allowance on hold, a new deadline date will be sent to learners and the learner will be bound by the same terms for inactivity and withdrawal
5. Cancellation
5.1 Cancellation by MKLC
5.1.1 MKLC may terminate this agreement at any time and recover all sums due from you if you:
5.1.2 Materially breach these Terms or MKLC policies.
5.1.3 Have progressed to the final stage of the plagiarism warning system
5.1.4 Behave in a threatening manner to MKLC staff (abusive, threatening, discriminatory or violent behaviour)
5.1.5 If you fail to make any payments due to us, we shall no longer have to carry out our obligations under this agreement or any other agreement between you and us until you have paid all outstanding sums.
5.1.6 Learners should continue to meet payment obligations while a complaint is investigated unless otherwise agreed in writing or required by law.
5.1.7 We will not provide a refund should we cancel because of failure to pay the full balance of your course fees prior to the commencement of the course.
5.1.8 Cancellation due to extreme weather or circumstances - Wherever possible we will offer replacement or extended sessions to make up for missed sessions cancelled due to extreme weather, tutor illness or other unforeseen reasons. In the unusual event that this is not possible, we will recompense attending learners by issuing a pro-rata credit or learning voucher against a future course.
5.2 Cancellation/ Changes by You
5.2.1 Award in Education and Training
5.2.1.1 Withdrawal from course
5.2.1.2 If you need to withdraw from the Award in Education and Training and inform MKLC up to the day before the course is due to start, you will be eligible for a refund of all fees.
5.2.1.3 If you need to withdraw from the Award in Education and Training once access has been provided up to the second day of the course and no access to the course has been made, you will be eligible for a refund of all fees minus a £50.00 administrative fee.
5.2.1.4 If you need to withdraw from the Award in Education and Training once access has been provided after the first two days up to 14 days without access, you will not be eligible for a refund unless evidence is provided of extenuating circumstances, in which case there will be a refund minus the £50.00 administrative fee.
5.2.1.5 If you need to withdraw from the Award in Education and Training once access has been provided and you have accessed the course (even if no submissions are made) you will not be eligible for a refund, but MKLC may, in exceptional circumstances, offer credit towards another course, minus the registration and administration fees.
5.2.1.6 If you need to withdraw from the Award in Education and Training after 24 hours of the course commencement date and have submitted work, you will not be eligible for a refund. However MKLC may, in exceptional circumstances, offer credit towards another course.
5.2.1.7 If you need to withdraw from the course more than 14 days from date of course commencement, you will be not eligible for a refund, but MKLC will offer credit against a future course minus a £50.00 administration charge, cost of registration with the Awarding Body and cost of any submissions made.
5.2.1.8 Refunds where applicable will be made within 30 days after the written notification is received at MKLC.
5.2.2 Transfer of course
5.2.2.1 Learners enrolled on a Fast Track course may request to transfer to the Standard (one-year) course. Where approved, the learner will be required to pay the difference between the Fast Track and Standard course fees, together with a £50 administration fee to cover the processing of the transfer.
5.3 All online courses (except Award in Education and Training)
5.3.1 Withdrawal from course
5.3.1.1 If you need to withdraw from the course 14 days or less from date of course commencement and have not accessed the course, you will be eligible for a refund of all fees.
5.3.1.2 If you withdraw within 14 days of the course commencement date after accessing part of the course materials but before submitting any work, MKLC may make a deduction from any refund to reflect the value of the learning materials and services already supplied, together with any Awarding Body registration fee (where applicable) and a £50 administration fee. Any deduction will be reasonable and proportionate to the content accessed.
5.3.1.3 If you need to withdraw from the course 14 days or less from date of course commencement and have submitted any work, you will be eligible for a refund of all fees minus a £50.00 administration charge, the cost of registration with the Awarding Body and a fee per assignment submitted.
5.3.1.4 If you need to withdraw from the course more than 14 days from date of course commencement and have not submitted any work, you will not be eligible for a refund, but MKLC will offer credit against a future course minus a £50.00 administration charge and cost of registration.
5.3.1.5 If you need to withdraw from the course more than 14 days from date of course commencement and have submitted work, you will be not eligible for a refund, but MKLC will offer credit against a future course minus a £50.00 administration charge, cost of registration with the Awarding Body and a fee per assignment submitted.
5.3.1.6 Exceptions to 1.7.1 occur if the learner also confirms they wish to be removed from the course, in this instance, MKLC will offer credit against a future course minus a £50.00 administration charge, cost of registration with the Awarding Body and a fee per assignment submitted.
5.3.1.7 On the deadline of the course, no refund or transfer is available, however learners can apply for extensions (see section 5)
5.3.1.8 Where a learner is paying by instalments and is not entitled to a refund under these Terms and Conditions, any remaining instalment payments may, at MKLC's discretion, be applied as credit towards another MKLC course. Any such credit is non-transferable, has no cash value, and must be used in accordance with MKLC's current transfer and enrolment policies.
5.3.2 Transfer of course
5.3.2.1 If you need to transfer to a different combination of units on the course more than 14 days from the commencement of your course, there will be a fee of £50, plus the difference in course price if the new course is greater and the new registration with the Awarding Body.
6. Course extensions
6.1.1 Award in Education and Training month long
6.1.1.1 The month course can be transferred to the year course following the fees and terms set in 4.1.2.1
6.1.1.2 After the end of the month course allowance, the following extensions are available:
6.1.1.2.1 One week: £15
6.1.1.2.2 Two weeks: £25
6.1.1.2.3 Three weeks: £40
6.1.1.2.4 One month: £50
6.1.1.3 A maximum extension of two months (eight weeks) may be granted without supporting evidence. Any request for a further extension must be supported by appropriate evidence demonstrating why the course could not be completed within the original timeframe or previous extension period. Approval of any additional extension is at MKLC's discretion and may be subject to a re-registration fee.
6.1.1.4 If further extensions are approved, the maximum time on the course will be six months, at MKLC’s discretion.
6.1.1.5 Extensions must be requested by the final day of the course or may incur a £25 reactivation fee.
6.1.1.6 Once three months have passed since the deadline, if an extension has not been chosen and paid, the learner will be withdrawn from the course and incur the same terms as those inactive during the course.
6.1.2 All online courses (including Award in Education and Training year long course)
6.1.2.1 Extensions will apply from the date of the previous deadline
6.1.2.2 Any request for an extension must be received by the final day of the course. Requests received after the course end date will incur a reactivation fee, depending on how long the course has been inactive. Learners who have been inactive for more than three months may be withdrawn from the Awarding Body and, where applicable, will be required to pay both a re-registration fee and the relevant extension fee. After three years from the original course end date, the learner will be required to enrol on a new course.
6.1.2.3 Requests received up to one month after the course end date will incur a £25 reactivation fee.
6.1.2.4 Requests received more than one month but within three months of the course end date will incur a £50 reactivation fee.
6.1.2.5 Requests received more than three months after the course end date will require the learner to pay the applicable re-registration fee, together with any extension fee, where the learner is eligible to continue.
6.1.2.6 Requests received more than three years after the original course end date will not be eligible for reactivation, and the learner must enrol on a new course at the current course fee.
6.1.2.7 The maximum extension will depend on course and Awarding Body
6.1.2.7.1 Non-Diploma courses with TQUK can be extended for a year
6.1.2.7.2 Diploma TQUK courses can be extended for up to two years, one year at a time
6.1.2.7.3 All courses with Focus Awards can only be extended for a maximum of one year including the time on authorised hold.
6.1.2.8 Extensions available:
6.1.2.8.1 One month: £50
6.1.2.8.2 Three months: £75
6.1.2.8.3 Six months: £100
6.1.2.8.4 One year: £150
7. Certification
7.1 No certificates will be claimed or issued until full fees (including extensions) have been paid.
7.2 No certificates will be claimed until suitable photographic identification has been provided.
7.3 Digital certificates will be provided free of charge, there is a £5 fee for a hard copy certificate.
7.4 If payment for the hard copy is not made by the date of the completion e-mail being sent, a digital copy will be claimed instead and if a hard copy is still needed, this will be charged at the cost of a replacement certificate.
7.5 MKLC reserves the right to withhold certification where required by an Awarding Body, including where there is an ongoing malpractice investigation or outstanding learner obligations.
7.6 Replacement certificates
7.6.1 Awarding Body: Pearson Edexcel. Replacement certificates can be claimed directly from the Awarding Body
7.6.2 Awarding Body: TQUK. Replacement certificates are requested through MKLC, there is a fee of £45.00
7.6.3 Awarding Body: Focus. Replacement certificates are requested through MKLC, there is a fee of £30.
8. Complaints procedure
8.1 Any complaints will be handled according to MKLC’s appeal or complaint policy
9. Plagiarism and use of AI procedure
9.1 Any circumstance of plagiarism or AI will be handled in accordance with MKLC’s malpractice and maladministration policy and plagiarism, cheating and collusion policy.