MKLC Training - Terms and Conditions

 1. Tuition Fees

1.1 No booking is confirmed until receipt by MKLC of the completed booking form and receipt of the accompanying payment.

1.2              The balance of the course fees is payable 3 days before the AET course start date. The balance of course fees (or first associated fees instalment) for all other courses is due 30 days from the invoice issue date.

1.3              Places are limited and precedence will be given to bookings accompanying full payment.

1.4              All payments banked and not honoured will incur a £25.00 charge to cover our banking costs, keeping costs down for our customers.

1.5              MKLC reserves the right to alter the published course fees when necessary.

1.6              The tuition fees invoice is a written contract between MKLC and the buyer for the agreed services.

1.7              Organisation sponsored payments

1.7.1        If an organisation pays for an individual to complete a course and during the duration of the course the individual is no longer affiliated with the organisation, the student will still retain access to the course and a refund from MKLC will not be possible, although credit may be given in specific circumstances (see 4.2.1.5)

1.8              Instalment plans

1.8.1        Instalment plans are made in agreement with MKLC to enable the fees to be paid over a set period of time without financial penalties. 

1.8.2        Failure to pay according to the set timetable of payments nullifies the arrangement and access to the course will be suspended until the next instalment is paid in full.  

1.8.3        The full fee is payable whether or not the buyer decides not to continue the course at a later date.

1.8.4        Award in Education and Training instalments

1.8.4.1              The course can be paid in instalments, but course must be paid in full by the day before the course commences

1.8.4.2              If full payment is not received by the commencement date of the AET, MKLC reserves the right to cancel or change your booking without a refund. You may cancel your booking and receive a refund in certain circumstances; these are laid out in clause 4.

1.8.5        Online course instalments (minus the Award in Education and Training)

1.8.5.1              Instalments are payable on a consecutive monthly basis and will be due the same time in subsequent months as the first payment.

1.8.6        Any request for changes to instalment plan must be made in writing to MKLC.

 

2        Course commencement, deadline dates and access to online site

2.1              The course commencement date for all courses is the date access details are sent across to the student.

2.2              The course completion date is dependent on course

2.2.1        Award in Education and training: 1 week from commencement date

2.2.2        Online courses minus Diploma courses: 1 year from commencement date

2.2.3        Online Diploma courses: 2 years from commencement date

2.3              Inactivity on the course

2.3.1        No contact with office

2.3.1.1              If no activity on the course for more than 60 days, access will be placed on hold and a fee of £25.00 will incur to reactivate

2.3.1.2              A warning will be sent after 50 days if no activity

2.3.1.3              When removed for inactivity, this time period is still included in the time available to complete the course unless permission has been given to place the course on hold.

2.3.2        Student requesting course to be placed on hold

2.3.2.1              Course can be placed on hold for up to a year with no fee incurred if office is contacted in advance of access being revoked

2.3.2.2              Time course placed on hold with permission will be added to end of course, as long as this is not over the maximum period available.

3        Cancellation by MKLC

3.1              MKLC may terminate this agreement at any time and recover all sums due from you if you:

3.1.1        Do not carry out your obligations under this agreement

3.2              If you fail to make any payments due to us, we shall no longer have to carry out our obligations under this agreement or any other agreement between you and us until you have paid all outstanding sums.

3.3              You may not withhold payment of any invoice or other amount due to us, even if you allege a claim against us. Our complaints procedure must be followed.

3.4              We will not provide a refund should we cancel because of failure to pay the full balance of your course fees prior to the commencement of the course.

3.5              Cancellation due to extreme weather - Wherever possible we will offer replacement or extended sessions to make up for missed sessions cancelled due to extreme weather, tutor illness or other unforeseen reasons. In the unusual event that this is not possible, we will recompense attending learners by issuing a pro-rata credit or learning voucher against a future course.

4        Cancellation / Changes by You

4.1              Award in Education and Training

4.1.1        Withdrawal from course:

4.1.1.1              If you need to withdraw from the Award in Education and Training and inform MKLC up to the day before the course is due to start, you will be eligible for a refund of all fees.

4.1.1.2              If you need to withdraw from the Award in Education and Training once access has been provided and no access to the course has been made, you will be eligible for a refund of all fees.

4.1.1.3              If you need to withdraw from the Award in Education and Training once access has been provided and have accessed the service you will be eligible for a refund of all fees minus a £50 administrative fee.

4.1.1.4              If you need to withdraw from the Award in Education and Training after 24 hours of the course commencement date and have submitted work, you will not be eligible for a refund. However, in exceptional circumstances and at our discretion, we may be able to offer some credit against a future course. 

4.1.1.5              Refunds where applicable will be made within 30 days after the written notification is received at MKLC.

4.1.2        Transfer of course

4.1.2.1              If you are ill, or have an accident prior to the commencement of the course which makes you unable to attend, once recovered you may continue on a new course.

4.1.2.2              If you are ill, or have an accident during the course which makes you unable to participate, you may move the course once without fee, any subsequent changes will incur a transfer fee of £50.00

4.1.2.3              If you are ill, or have an accident during the course which makes you unable to participate in the microteach, the microteach date can be moved once without fee, any subsequent changes will incur a transfer fee of £50.00

4.2              All online courses (expect Award in Education and training

4.2.1        Withdrawal from course

4.2.1.1              If you need to withdraw from the course 14 days or less from date of course commencement and have not accessed the course, you will be eligible for a refund of all fees.

4.2.1.2              If you need to withdraw from the course 14 days or less from date of course commencement and have accessed the material, under the Consumer Contracts Regulations (2013), you will be eligible for a refund of all fees minus a £50.00 administration charge and the cost of registration with the Awarding.

4.2.1.3              If you need to withdraw from the course 14 days or less from date of course commencement and have submitted any work, you will be eligible for a refund of all fees minus a £50.00 administration charge, the cost of registration with the Awarding Body and £10 per assignment submitted (not including resubmissions).

4.2.1.4              If you need to withdraw from the course more than 14 days from date of course commencement and have not submitted any work, you will not be eligible for a refund, but MKLC will offer credit against a future course minus a £50.00 administration charge.

4.2.1.5              If you need to withdraw from the course more than 14 days from date of course commencement and have submitted work, you will be  not eligible for a refund, but MKLC will offer credit against a future course minus a £50.00 administration charge, cost of registration with the Awarding Body and £10 per assignment submitted (not including resubmission)

4.2.1.6              Exceptions to 1.7.1 occur if the student also confirms they wish to be removed from the course, in this instance, MKLC will offer credit against a future course m minus a £50.00 administration charge, cost of registration with the Awarding Body and £10 per assignment submitted (not including resubmission).

4.2.1.7              On the deadline of the course, no refund or transfer is available, however students can apply for extensions (see section 5) .

5        Course extensions

5.1            Award in Education and Training

5.1.1        At any point during the week, students can request a free extension of one week

5.1.2        After the one week extension, the following extensions are available:

5.1.2.1              One week: £15

5.1.2.2              Two weeks: £25

5.1.2.3              One month: £50

5.1.2.4              A maximum of two months extensions can be applied for, after which you will need to have a conference with MKLC before any subsequent extensions can be provided and may incur a re-registration fee.

5.1.3        The microteach can be moved once with no cost, subsequent moves will incur a £25.00 fee.

5.2              All online courses (except the Award in Education and Training)

5.2.1        Extensions must be made while the course is still active, after the deadline date the registration will be withdrawn from the Awarding Body and may incur a re-registration fee.

5.2.2        Courses (not including Diploma courses) can be extended for a maximum of four years

5.2.3        Diploma courses can be extended for a maximum of three years

5.2.4        Extensions available:

5.2.4.1              One month: £50

5.2.4.2              Three months: £75

5.2.4.3              Six months: £100

5.2.4.4              One year: £150

5.2.5        Once the full allocation of time available has passed, further extensions will not be available and a re-registration fee will apply.

6        Certification

6.1              No certificates will be claimed or issued until full fees have been paid.

6.2              Replacement certificates

6.2.1        Awarding Body:  Pearson Edexcel.  Replacement certificates can be claimed directly from the Awarding Body. Please see their website for further details: http://www.edexcel.com/Pages/Home.aspx  A fee will be payable.

6.2.2        Awarding Body: TQUK. Replacement certificates are requested through MKLC, there is a fee of £35.00.

7        Complaints Procedure

7.1              In the unlikely event that you wish to appeal any decision made by your tutor, please use the informal approach first and contact your tutor directly. If you are still unhappy with the response, then a second marker, or internal verifier, will assess the work again and give their decision. Please contact the main office within one week of any decision from your tutor and we shall arrange for a second marker, who will give a decision within three days.

7.2              If you still feel there are grounds for appeal, then the Principal should be informed in writing and will arrange for a meeting to discuss the evidence and reasons for any decisions. A final decision will be made at this meeting and records of the meeting will be made available to the External Verifier or Examiner.

7.3              Should you ever have any complaints about the service you are receiving from us, you should address these to the main office and we will investigate your complaint and respond to you within 48 hours. Alternatively, you may contact the Principal directly to discuss any area of the service with which you are not satisfied.