Terms & Conditions
1. Tuition Fees
1.1 No booking is confirmed until receipt by MKLC of the completed booking form and receipt of the accompanying payment.
1.2 The balance of the course fees is payable 14 days before the AET course start date. The balance of course fees (or first associated fees instalment) for all other courses is due 14 days from the invoice issue date.
1.3 If full payment is not received by that date, MKLC reserves the right to cancel or change your booking without a refund. You may cancel your booking and receive a refund in certain circumstances; these are laid out in clause 3.1.
1.4 Places are limited and precedence will be given to bookings accompanying full payment.
1.5 All payments banked and not honoured will incur a £25.00 charge to cover our banking costs, keeping costs down for our customers.
1.6 MKLC reserves the right to alter the published course fees when necessary.
1.7 The tuition fees invoice is a written contract between MKLC and the buyer for the agreed services.
1.8 Instalment plans are made in agreement with MKLC to enable the fees to be paid over a period of time without financial penalties. Failure to pay according to the set timetable of payments nullifies the arrangement and access to the course will be suspended until the next instalment is paid in full. The full fee is payable whether or not the buyer decides not to continue the course at a later date.
2. Cancellation by MKLC
2.1 MKLC may terminate this agreement at any time and recover all sums due from you if you:
2.1.1 Do not carry out your obligations under this agreement
2.2 If you fail to make any payments due to us, we shall no longer have to carry out our obligations under this agreement or any other agreement between you and us until you have paid all outstanding sums.
2.3 You may not withhold payment of any invoice or other amount due to us, even if you allege a claim against us. Our complaints procedure must be followed.
2.4 We will not provide a refund should we cancel because of failure to pay the full balance of your course fees prior to the commencement of the course.
2.5 Cancellation due to extreme weather - Wherever possible we will offer replacement or extended sessions to make up for missed sessions cancelled due to extreme weather, tutor illness or other unforeseen reasons. In the unusual event that this is not possible, we will recompense attending learners by issuing a pro-rata credit or learning voucher against a future course.
3. Cancellation / Changes by You
3.1 If you need to withdraw from a course and inform us in writing at least 14 working days before the course is due to start, you will be eligible for a refund of all fees minus a £50.00 administration charge. If you withdraw from a course at any other time, you will not be eligible for a refund. However, in exceptional circumstances and at our discretion, we may be able to offer some credit against a future course. Refunds will be made within 30 days after the written notification is received at MKLC.
3.2 If you are ill, or have an accident prior to the commencement of the course which makes you unable to attend, once recovered you may continue on a new course (provided we have written evidence from your doctor). Without evidence for a doctor, a £50.00 administration charge may apply.
3.3 In the event you do not complete the course for any reason, you will not receive reimbursement.
3.4 With 14 days or more notice before the course start date we can move your course commencement date to the next available date. With 14 days or less notice, there will be an administration charge of £50.00. Please note that every subsequent change in commencement date incurs an administration charge of £50.00, irrespective of the amount of notice.
4.1 No certificates will be issued until full fees have been paid.
4.2 Replacement certificates will only be issued via the Awarding body: Edexcel. Please see their website for further details: http://www.edexcel.com/Pages/Home.aspx A fee will be payable.
5. Complaints procedure
In the unlikely event that you wish to appeal any decision made by your tutor, please use the informal approach first and contact your tutor directly. If you are still unhappy with the response, then a second marker, or internal verifier, will assess the work again and give their decision. Please contact the main office within one week of any decision from your tutor and we shall arrange for a second marker, who will give a decision within three days.
If you still feel there are grounds for appeal, then the Principal should be informed in writing and will arrange for a meeting to discuss the evidence and reasons for any decisions. A final decision will be made at this meeting and records of the meeting will be made available to the External Verifier or Examiner.
Should you ever have any complaints about the service you are receiving from us, you should address these to the main office and we will investigate your complaint and respond to you within 48 hours. Alternatively, you may contact the Principal directly to discuss any area of the service with which you are not satisfied.